Reflection on Forgiveness

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Assignment 1

Reflection on Forgiveness

Sometimes I still feel some anger when I remember how my best friend in elementary school hurt me. Samuel was the only Korean boy when I joined sixth grade in an Elementary Australia. Since I did not know English, he was of great help to me since he helped me communicate with other students. However, Samuel was mischievous but always tried to make others believe he was an upright boy. In the incidence that made me angry with him, Samuel had placed a sharpened pencil end on my seat and I sat on it. The pencil stuck on my butt, it hurt greatly, since I had to be admitted in a hospital for six weeks. What hurt most is that he had tried to deceive my mother that he was not responsible by escorting me to hospital and staying with me. However, my classmate later helped me reveal the truth. The incidence made me grieve for a long time since I had always considered him my best friend. I felt anger, resentment, and pain and was stuck in negative emotions for a long period.

Some feelings and thoughts are still unresolved in relation to the incidence with Samuel. Sometimes I feel like my rigid belief system has not changed fully since I always wonder why a friend would betray me in such a way. I also still have thoughts on the level of anguish I underwent after the incidence.

However, forgiveness is now possible for me. This because I have managed to embrace most of the emotions such as pain. Moreover, I have realized that the cost of the incidence was weighing down on me and I felt better when I decided to forgive Samuel. I have somehow changed my belief system in that I now view the incidence differently and think that Samuel stuck the pencil in me out of mischievousness associated with boys at his age. Moreover, I got some contextual understanding of Samuels’s life and realized he could have hurt me because I was the only Korean boy. Therefore, he could not have been bold enough to be mischievous toward someone from a different race. With time, I have managed to increase empathy towards Samuel especially when I remember the several good moments we shared. Moreover, I understand that forgiving Samuel will be beneficial to me since it will release me from the emotional prison I feel I have been in for a long period. Moreover, I feel that failing to forgive Samuel for something he did while he was just a young boy is portrayal of immaturity and this is denying me my emotional freedom.

This lecture and exercise has helped me understand the process of forgiveness. Before the lecture, I did not know that people go through almost the same process while dealing with hurt. Additionally, the lecture has made me realize the benefits of forgiveness to the person who is hurt. In future, I will always work toward forgiving others to ensure that anger and hurt does not prevent me from developing my wellbeing.

In my instance with Samuel, I am in the last stage of forgiveness since I now feel more connected to others and I experience less negative emotions when I think of the incidence. I have also realized that I am capable of handling pain and hurt and I feel more free and mature. Gender


Assignment 2

Role Conflict and Psychological Health of Men: The Case of Jack Smith

The case of Jack, and therapy employed in helping him recover from his psychological wounds, is a great case study, which is highly insightful, and moving at the same time. This case scenario is an answer to the psychological problems of many other men in society, facing similar situation as Jack’s, yet suffer in silence because of the stigma and femininity that is tied to the process of men seeking psychological help through therapy. As opposed to the assumption that strong men solve their problems, this case proves that therapy can be trusted to offer solutions to psychological problems of men, as not all problems can be solved personally.

The form of therapy employed coincides with Jack’s situation, therefore, highly effective and most appropriate in addressing Jack’s psychological problems. Through this therapy process, it becomes clear that men, who still adhere to the traditional male roles, are more likely to experience negative psychological health, owing to the restrictive nature of the traditional gender roles. This case has also established that feelings are just feelings, and should not be categorised as feminine or masculine feelings, as this will enhance emotional restrictiveness of a particular gender; the male gender. Jack was a victim of this phenomenon, but the therapy was instrumental in making this clear to him. The therapy has also addressed the gender role themes of power and control in a befitting manner. Jack learns that these should be used for personal development and development of others, but not as tools of manipulating other people.

This case is capable of transforming and healing the psychological wounds of affected men, if more men get access to it. However, considering the disparity of gender roles in society today, young boys should be fed with this knowledge at an early age to prevent gender role conflict experiences in later stages of their lives. However, after reading Jack’s case, a number of questions linger on one’s mind. First, one wonders how exactly, the gender role conflict influences the attitude of men in seeking psychological help. It is also interesting to find out the relationship between gender role conflict and psychological health of homosexual men, as these portray a rather different level of gender roles; are they affected in a similar degree as the heterosexual men? Finally, from this case, the complex interaction between men’s gender role conflict, psychological help-seeking and other variables such as the content of psychotherapy and counselling, is not fully addressed; therefore, a further breakdown of these relationships would be essential for better understanding.

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Health Information Technology Systems

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Health Information Technology Systems

The process of systems development is a continuous process with a life cycle. The first important step is having an understanding of the major business needs. Secondly, probable solutions to the needs must be developed. It is also necessary to come up with an effective plan, having the plan implemented, and evaluated; and finally, the plan needs maintenance, and reviewing from time to time before its destruction. The life cycle ends if the system requires a total replacement due to technological advances or when the business experiences new needs, or upon the development and launching of a new project. In case of these, the system is destroyed, replaced, and a new life cycle begins (McGonigle and Mastrian 201-202).

            There are various risks involved in the purchasing and implementing of the HIT system. An organization therefore, needs to follow particular steps to avoid the risks. According to McGonigle and Mastrian, a waterfall model is necessary in guiding the steps involved in purchasing and implementing of a new HIT system (205). This model mainly includes feasibility, analysis, design, implementation, testing, and maintenance. In New York’s Bezalel Rehabilitation and Nursing Center, before the purchase of a HIT system, the management, in collaboration with the concerned staff ensure that the previous system is analysed, including its effectiveness and failures. This way, it becomes easy to identify the needs of the organization, as well as the capacity, and type of the specific system to be purchased. This is because a new system is capable of either solving problems or creating new problems in an organization. Therefore, the main step is to identify, and analyse the workflow of the previous system, and its strengths and weaknesses, which need improvement. This ensures the purchase of the right technology that will serve the needs of the organization (McGonigle and Mastrian 206).

Implementing of the new technology in this company involves the selection of programming codes, which best suit the new technology. This includes the right language of programming for the new technology, and other programming codes, based on the requirements of the new acquisition. Testing involves the programming units of the system, its integration level, data capacity, and testing of the whole system. Of great importance is the volume of data the system can accommodate. Beta testing by a team of employees ensures that the system works according to commands in its task execution. Finally, the staff is briefly trained on maintenance of the system. This is through user support of the system including software changes in the system, where needed (McGonigle and Mastrian 207).

            Nurses are important contributors to decisions made in purchasing and implementing of a new HIT system. Since nurses are major users of the system, they have a better understanding of the processes involved in system usage. Therefore, these can be instrumental in helping identify the strengths and weaknesses of a past system, as they have used it. In the implementation process, nurses must be included in testing, and maintenance training of the new system. Since they are users of the system, they must be knowledgeable about how the system operates. Failure to include nurses may lead to misguided decisions in the purchasing and implementation processes (McGonigle and Mastrian 215).

The main challenge in selecting and implementing the new technology by this

organization was the lack of sufficient information on how the risks involved would be reduced, in order to maximize the benefits of the new technology. This was a major concern considering the high cost of the equipment, which would mean total loss for the company in case of a wrong choices in the purchasing and implementation processes. However, with expert advice and staff brainstorming sessions, adequate information was gathered. Since this organization understands the role of nurses in the organization’s technology, all nurses were involved as they gave key information, and influenced decision-making in all the processes of purchasing and implementing of the new technology.

During the purchasing of a new HIT system, failure to involve nurses may result in the purchase of a system that does not address all the needs of the organization. Since nurses work with these systems, they are in a better position to understand the areas of effectiveness and inefficiencies of the previous system, which need to be addressed by the new system. Additionally, failure to involve nurses in the implementation process will lead to misuse of the system, as the nurses will lack sufficient knowledge on the usage of the new system. Likewise, they will miss the training of the maintenance of the system, which might lead to poor handling of the system due to lack of knowledge. From this, it is clear that nurses play an important role in purchasing decisions of new HIT systems as well as the implementation process. Any organization should therefore, ensure the participation of nurses in these processes, for effective functioning of the systems.


Works Cited

McGonigle, Dee and Mastrian, Kathleen. Nursing informatics and the foundation of knowledge

(2nd ed.). Burlington, MA: Jones and Bartlett Publishers, 2012.

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“Projects are a smaller version of the larger organization and thus have similar fundamental design principles.” Agree or Disagree and support your conclusion.

 

“Projects are a smaller version of the larger organization and thus have similar fundamental design principles.” Agree or Disagree and support your conclusion.

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10th, January 2013

 

An organization is a larger body consisting of a group of humans working together to achieve a common goal. The driving force behind the operations of an organization is therefore, the goals and objectives it aims to achieve. An organization is likely to fail if it lacks a defined purpose. On the other hand, a project is an endeavor that is not permanent, as it has fixed dates it begins and the dates it is to end, after accomplishment. Projects, just like organizations are also meant for specific goals, which must be accomplished by their end-dates (Harrington, 2006).

The main difference between projects and organizations lies in their size, as projects are smaller than organizations. In addition, organizations are permanent, while projects are temporary. Therefore, projects are a representation of the larger organizations, as they both exhibit similar processes and design principles.

Both projects and organizations are unique as no project or organization can fully resemble another. In organizations and projects, a group of people, who ensure that the objectives of the project or organization are met, form a team that works together. Additionally, for organizations and projects to succeed, they require skills, techniques, knowledge, and tools, which are all provided by the employees in both cases, ensuring the attainment of objectives.

Both elements also have a fixed budget, which helps in the sustenance of their operations. The resources of organizations and projects are limited, hence the need for them to ensure a reliable supply of resources, on exhaustion of the ones at hand. All projects have sponsors, who are responsible for guiding the processes of the project and ensuring achievement of the project’s objectives. Most organizations too have sponsors who perform similar roles (Harrington, 2006).

There is a great extent of resemblance between the management of a project and organizational management. For the achievement of organization’s objectives, there must be processes and management systems for success of the organization. In organizational management, important pillars include planning, organizing, leading, and controlling.

In both cases, there is a management team, which is responsible for controlling and overseeing operations involved. Finally, projects and organizations go through similar processes of planning, execution, and control (Harrington, 2006).

In conclusion, it is agreeable that projects are a smaller version of the larger organization, because of the greater extent of similarities they exhibit in their fundamental design principles. Apart from the major difference in the longevity of projects and organizations, these two show similarities in the case of having a defined purpose, being operated by people, similarities in operations and management, as well as their utilization of resources, skills, and knowledge. The size difference between the two emphasizes the fact that projects are a representation of the larger organizations.

 

Reference

Harrington, J. (2006). “Project Management Excellence: The Art of Excelling in Project

Management.” New York: Paton Professional.

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Applying the Integrative Model

Applying the Integrative Model

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9th, January 2013

Quantitative analysis of data is essential in giving a broader meaning to the collected data. This primarily consists of further breaking down of smaller components of research question and the purpose statement. The integrative model in quantity design employs a variety of methods in research design.  With special attention to the integrative model, this paper will apply an interdisciplinary review, and adopt a quantitative approach with the integrative model to the existing research on relationship between back pains and employee performance.

The Problem Statement

According to Rooney (2008), approximately 70-85% of adults will have low back pain at some point in their lives, thereby making lower back pain the most frequent complaint among human beings. It is defined as physical suffering or discomfort that is localized between the bottom of the ribs and the tops of the legs, and can also involve leg pain (Milczarek, 2009). As many suffer from low back pain, the underlying problem is it can hinder productivity and require a person to take days off from work. This can have several implications for companies including the financial costs to the organization in terms of wages and delays in deadlines and deliverables. The implementation of yoga to alleviate the occurrence of back pain, decrease absenteeism in the work place and lower the number of worker’s compensation cases, and the number of lower back injuries.

Adopting the Integrative Model in Research Design and Methodology

            In order to attain integrative model, both the research method and methodology must embrace variety and dynamism. Literature review therefore ensures that the research problem or question adopts the integrative model; as the research question will have been strengthened and diversified through use of varying sources, to prove the existence of the problem (Boslaugh & Watters, 2008).  In addition, research is performed on different individuals with multiple differences in terms of gender, race, attitude, beliefs, values, and geographical locations, among others. This also serves to ensure rich research findings and presents findings that have a higher level of reliability and validity. For an integrative model to be effected, the research considers different variables. Therefore, apart from back pain and employee performance, the research may as well include additional factors. These additional variables could be easily derived from the environment, the employees themselves, as well as the organization. These may act independently or simultaneously interact to produce the problematic scenario that is identified in the research problem. More variables therefore, allow for a descriptive approach or methodology in research (Boslaugh & Watters, 2008).

Incorporating Integrative Model in Data Analysis

            Data analysis is a sensitive stage, which serves to evaluate the data, giving it meaning, and finally presenting it for public reference. Therefore, comprehensive and meaningful findings will attract public interest. This will be achieved if the statistical analysis embraces an integrative model. This is through the use of a variety of methods of statistical analysis, which should provide similar results to determine reliability and validity of the methods used, as well as the findings.  The use of Statistical Package for the Social Sciences (SPSS) is a more advanced method that can be used in data analysis due to its high reliability (Trochim, 2006).  In addition to other data analysis methods, it is imperative that more than one method of data analysis be used for effective data analysis. In this research, by using the integrative model, it is possible to test the probability that employees will accept yoga as a way of reducing their back pains. This is because the integrative model can be used to determine choice and attitude of the research subjects, as it strongly bases on relationship between cognition and affect.

Integrative model is advantageous as it allows for the assessment of different variables at the same time. Research shows that this model is better than the other traditional models, as it has high predictive validity (Corner, 2002). The findings resulting from this model are comprehensive as they put into consideration more than one factor, as well as the interplay between variables. Apart from structural equations modelling, testing the integrative model also involves the use of logit framework, as well as regression, which all prove that the integrative model has high predictive validity, making it effective in research analysis.

 

References

Boslaugh, S., & Watters, P. A. (2008). Research design. In Statistics in a nutshell. Sebastopol,

CA: O’Reilly Media. Retrieved from http://proquest.safaribooksonline.com/9780596510497/research_design

Corner, P. (2002, December). An integrative model for teaching quantitative research design.

Journal of Management Education 26(6), 71. Retrieved from

http://search.proquest.com.ezp.waldenulibrary.org/docview/195717995

Milczarek, M. (2009). Acupuncture and the Treatment of Low Back Pain: An Evidence Based

Literature Review. Journal of the Acupuncture Association of Chartered Physiotherapists,

1, 39-44.

Rooney, L. (2008). Acupuncture in the Treatment of Non-Specific Low Back Pain in an Adult

Population: A Review of the Evidence. The Internet Journal of Advanced Nursing

Practice, 9(2), 39-44.

Trochim, W. (2006). Web center for social research methods: Selecting statistics. Retrieved from

http://www.socialresearchmethods.net/

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The Geopolitical and Strategic Importance of the Persian Gulf

The Geopolitical and Strategic Importance of the Persian Gulf

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10th, January 2013

 

The Middle East region, including the Persian Gulf region play an important role in the world affairs, since the discovery of vast oil reserves in these regions. This discovery rendered them the most unstable regions of the world. The Persian Gulf is vital to the region’s economy, due to its vast oil reserves as well as its strategic positioning. Conflicts in this area remain unresolved, and date back to the past centuries. A number of external powers are involved in these conflicts, which result in violence, and are motivated by religious and ethnic differences, as well as resources (Sajedi, 2009).

The countries located near the Persian Gulf include Iraq, Iran, Kuwait, Saudi Arabia, Qatar, Bahrain, and the United Arabs Emirates. Being the largest holder of oil reserves and natural gas, the coastal areas around the Persian Gulf therefore, experience an increase in the number of related industries, in addition to economic competition. This presence of crude oil and other natural gas resources, therefore, makes the countries adjacent to the Persian Gulf play a critical role in the world’s economy. These valuable natural resources have made the area very critical from the geostrategic point of view (Anderson, 2000).

Today, the global demand of oil and natural gas resources keeps increasing. This therefore, makes most world countries to be dependent on the world’s most unstable and hostile regions in the Persian Gulf region. Specifically, Asian countries face an increased demand for oil, same to other world regions, including both developed and developing nations. This has resulted in nations establishing political ties with the nations around the Persian Gulf as a way of manipulating their acquiring of oil and natural gas, which are becoming scarce today (Barnes & Jaffe, 2006).

 

The states around the Persian Gulf alone hold an estimated 55 percent of the world’s total crude oil reserves. This area also produces close to 45 per cent of the world’s total natural gas, and this is expected to increase in the coming years. This makes these states to be important as the world’s economy and development is dependent on oil. Largely, the access of oil in this region is paramount to most western countries, as these are among the greatest drivers of the global economy and development. Given there is a high probability that this area has more untapped oil reserves, both the local players in the area as well as major international players realize that the political instability facing the area needs to be resolved to pave way for greater economic development of the region. Because of this, different powerful countries have stakes in the area as they seek for means of controlling the large oil reserves (Barnes & Jaffe, 2006).

In the contemporary world, the Persian Gulf is the source and center of all the conflicts in the Middle East. The two most powerful states in the Persian Gulf region are Iran and Iraq, which have had strained relationship since the period in the Second World War. This poor relationship persisted even when Saddam Hussein came into power. The United States of America is an external player that has great influence in this area, especially in the period after the Soviet Union had disintegrated. As a result, the United States had a great influence in both the first and second Gulf Wars in 1990 and 2003. In addition, Iran has become a power and political icon in the area after the collapse of the Soviet Union and defeat of Iraq after the First Gulf War. The political superiority of Iran was evident during the Lebanon conflict in 2006, when it immensely supported Hezbollah during the conflict (Barnes & Jaffe, 2006).

Conclusively, the Persian Gulf and its sub-regions has led to development of political relations among nations today. The strategic positioning of the Persian Gulf also plays a role in the exploitation and access of oil by other international players. The United States and Iran are the most important states that would initiate ways and develop policies that would ensure that the Persian Gulf region, including the states in the region restore their political stability. This way, regional security will be enhanced, as well as constant oil production and supply to consumer countries.

References

Anderson, W. (2000). “The Middle East: Geography and Geopolitics.” London: Routledge.

Barnes, J. & Jaffe, M. (2006). “The Persian Gulf and the Geopolitics of Oil.” Survival, 48

Spring (1), 143-162

Sajedi, A. (2009). “Geopolitics of the Persian Gulf Security: Iran and the United States.”

Islamic Policy Research Institute (IPRI).  IX (2), 77-89.

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WHY THE SELECTION INTERVIEW CONTINUES BEING A SIGNIFICANT ELEMENT OF SELECTION PROCESS DESPITE THE CRITICISM IT ATTRACTS

WHY THE SELECTION INTERVIEW CONTINUES BEING A SIGNIFICANT ELEMENT OF SELECTION PROCESS DESPITE THE CRITICISM IT ATTRACTS

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9th, January, 2013

 

Organizations rely on talented employees to compete favourably in this current era of knowledge economy. In order to identify such employees, who will maintain a competitive advantage of the organization; effective tools of selection are necessary. Interviews have over a long period, served as the most popular employee selection tools. However, interviews vary from company to company, depending on their structures, as well as complexity. Before obtaining the suitable candidates for advertised jobs, a company will undertake two major processes of recruitment and selection. Recruitment and selection are different terms, which refer to varying processes. Recruitment is the process through which the management of a company is presented with a considerable number of candidates who are considered suitable for a specific job. The management in this case will then choose the candidates who have more suitable qualifications for the job (“CIPD” 2012). On the other hand, the process of selection comes after the recruitment process. At this stage, the management of a company will further evaluate and assess the previously shortlisted candidates, in a bid to identify the most qualified and suitable candidates. Different companies have different methods, which they use to assess these individuals (Torrington et al, 2011). The primary objective of the recruitment and selection processes is to identify and obtain candidates who meet the company’s standards in terms of skills, experience, and qualifications for the job vacancy that is advertised. The selection interview therefore, remains the most popular method of employee selection by companies, despite the criticism it has faced in the past.

In a selection interview process, the selector, who is the interviewer, is presented with a considerable number of individuals from which they have to select the most qualifying individuals, based on assessment of behaviour and qualifications of the individuals, among other factors, depending on the company standards, and the requirements of the advertised job. The selection interview mainly aims at collecting and assessing behaviours of the potential candidates in order to determine how they will act in future if given the job. However, the main problem with behaviour assessment in selection interviews is that some candidates may present a different impression to the selector, which is not their real characteristic. This is why it is of importance for selectors to supplement behavioural assessments with other methods during selection interviews to avoid bias (Billsberry 2008).

According to Brittain (2012), there are five main forms of interviews, including conversional interviews, pseudo-clinical survey interviews, unstructured interviews, structured competency interviews, and extended interviews based on career history. The structured competency interview type is one that is popularly used in the UK. This is suitable for hiring individuals for entry-level jobs as well as middle-management jobs, but unsuitable for senior jobs. Comparing this interview type with the unstructured interview, the structured interview is more reliable than the unstructured interview. This interview type mainly comprises a series of questions, which are meant to determine the candidates’ competencies, behaviours, and capabilities. The main reason behind unique questions for each candidate in this interview is that each candidate has unique past experiences in different areas of their life, including career. This type of interview can be successful if the interviewers can develop unique questions for each interviewee, basing on the information provided in their curriculum vitae. The main advantage of structured competency interview is that even inexperienced interviewers can administer it (Moscoso 2000).

The extended interview based on career history is a form of interview that is least used in UK. This interview form is suitable for middle-level management jobs as well as senior management job positions. In this interview form, the questions asked provide guidance to the candidates in the explanation of their career path, as well as key achievements in their career history. The interviewer will therefore, be interested in the candidates’ career achievements, how they attained the achievement, the failures they have experienced in their career life, and how those failures have shaped, or transformed their career (Moscoso 2000). This way, the interviewer will understand the behavioural sequence of the candidates, which is responsible for the success of their career life. Additionally, this helps interviewers to determine the behaviour of the candidates, if faced with similar career challenges in future. This type of interview favours the interviewees, as most individuals tend to feel more comfortable talking about themselves; their achievements, and failures. On the contrast, it is time-consuming since it seeks elaborate information from the candidates, including the need for the analysis of information provided by candidates. Nonetheless, this type of interview provides high-quality, useful, and rich information on the candidates’ career life (Brittain 2012).

The pseudo-clinical psychology interview is a more costly interview type, as consultants specifically conduct it. With regard to this, most organizations rarely deploy this type of interview, except for the two or three top-most senior positions in the organization. This form of interview bases on the notion that an individual’s childhood experiences form the basis for their behaviour at the workplace (Brittain 2012: Woods, West & Michael 2010). The interviewers therefore, draw attention to the major childhood experiences and events in the candidates’ childhood. By explaining their childhood memories, the interviewees help to present themes that are in line with their adult behaviour. Today, this interview form is least used, even by companies that used it in the past. This is mainly because of the various complaints individuals launched concerning this interview form. The major concern is that this interview does not solely address job-related issues directly, as job applicants might expect (Searle 2003).

The conversational interview on the other hand is becoming more popular among organizations that have previously used the structured competency interview form. This is because of its stability as compared to other interview forms. Just like the structural competency and extended interview, the conversational interview bases on key aspects, putting the interviewees at easy thus, presenting a positive employer image (Brittain 2012). As the name suggests, this interview is mainly a conversation between the interviewer and interviewee, and not necessarily an interrogation. During the interview, the interviewer shows interest in the roles and aspirations of the interviewees, making them be at ease, thus allowing for a natural flow of conversation between the two parties. This interview has the capability of producing relevant data related to the past and recent career experiences of the candidates. However, the interviewer needs to be highly skilled in order to manipulate the conversation in a way that helps in the gathering of relevant information. This makes it hard for inexperienced interviewers to be able to conduct this interview, thus, making most companies hire external consultants to carry out this form of interviews (Hackett 1998).

In the United Kingdom, the selection interview process persists, as a big number of organizations use the selection interview process in hiring new employees. The structured interview format is popular among different organizations. However, research shows that more than 60 per cent of organizations use the low structured interview format. This is because it is a less complex interview method used on low-level jobs.

For instance, the Herrington & Carmichael Company in the UK is a law firm, which undertakes extensive selection interviews in order to obtain employees that are talented and those that meet the company qualification and standards. This company is keen on getting the best employees, and therefore invests highly in the selection process. Job specification is necessary for this company as part of its selection process. This ensures that the right information is presented to candidates before they make their applications. The company website plays an important role of presenting the company image to the public, as well as the applicants. Here, interested candidates in any advertised jobs can submit their applications. The recruitment process for this company begins with screening of applications to select individuals meeting the minimum qualifications for the job. The line manager, together with the HR manager are responsible for conducting the first stage of the interview, which bases on the interview questions that are scripted. In addition, psychometric tests come to play at this stage; together with assessing candidates on how fit, they are for the job, through behavioural assessments. This company specifically uses practical intelligence tests to test the candidates’ ability to think faster. The recruitment of trainee candidates in this company is a slightly different procedure. Here, successful applicants are involved in the first screening by performing practical intelligence and psychometric tests. They also are familiarized with the company at this stage. Shortlisted candidates participate in a group interview during the second phase of selection process. In this stage, the presentation and research skills of the candidates are put to test as they are expected to make a presentation of a relevant topic of their choice. From here, the successful candidates meet the line manager for a one-on-one interview (“CIPD” 2010).

The concepts of reliability and validity are critical in determining the suitability of interviews, as these are used as tools to measure interview methods. Validity refers to consistency in performance of the selection process, as well as in the job. On the other hand, reliability ensures the consistency of interview methods, the tests, and results involved. If an interview method is reliable, it should produce the same result in different selection methods. Both validity and reliability are dependent on each other, where reliability is a requirement for validity. However, measuring of validity of selection interviews is challenging.

The reliability of selection interviews stands at the criterion values of .51; however, when psychometric tests are incorporated in selection interviews, the reliability rises to .63. However, situational styles of selection interviews register the highest reliability of (.61). Selection interviews that are job-related are next with a reliability of (.60), while the psychological selection interviews are the least reliable, with a criterion value of .26. Situational interviews are most reliable due to their simplistic nature and procedures, and the fact that they are applied in jobs that rank low. However, behavioural interviews are mostly preferred in senior jobs, as these allow extensive probing of candidates’ behaviour inside and outside the job, to determine their suitability for the job. Many studies show that high structured interviews are selection tools with sound validity and that can lead to better selection decisions by reducing interviewers’ biases in judgement (Yen-Chun, Wei-Chi & Changya 2008). However, most companies totalling 60 per cent have neglected this fact and instead turned to low structured interviews, which exhibit a lower level of validity as compared to high structured interviews. This has raised a concern, considering the level of discrepancy between the validity of high structured interviews and low structured interviews (Gatewood, & Feild & Barrick 2010).

On the contrast, selection interview has its own limiting factors, which make it a less suitable method for employee selection, hence the criticism. This limitation largely occurs in the form of misjudgement and bias on the side of the interviewers. Being human beings, interviewers are prone to exhibit some level of biasness, which without doubt lowers the reliability and validity of the interview as an employee selection tool (Edenborough 2007).

Bias and misjudgement in interviews is enhanced by factors such as gender, race, physical appearance, non-verbal behaviour, attitude, age, job market factors, and physical setting. Interviewers may be biased toward people who look or act like them, or those with whom they share certain elements, in form of ideologies or physical elements. In interviews also, interviewers put more weight on positive information and neglect the negative information. In addition, the effects of primacy and recency, in relation to the candidates’ order are a source of bias in interviews (Dayan, Fox & Kasten 2008). On the other hand, the halo effect in interviews leads to unfair favouring of specific candidates, while the horns effect results in misjudgement of other candidates. In the halo effect, one positive aspect of a candidate may overshadow their flaws hence, making the interviewer to favour them and overlook their weaknesses. In the horns effect, a negative aspect of a candidate may overshadow their positive aspects, and make the interviewer to view them in the negative light. This may lead to misjudgement of a deserving candidate (Seijts & Kyei-Poku 2010). Generalization as an aspect of horns effect in interviews is another factor, which lessens the reliability of interviews as an effective tool for employee selection. This happens when the interviewer judges candidates based on their physical appearance or outward behaviour. For instance, most interviewers judge overweight candidates as lazy and greedy people who lack self-control as well as social capabilities. On the other hand, nervous people may be judged as having nervousness as part of their personality, while the candidates who exhibit courage may be considered skilful in different areas (Drummond 2010).

The validity and reliability of interviews can still be restored through various ways. First is the minimizing of bias and misjudgement by interviewers. This can be achieved through comprehensive training of interviewers on interviewing skills. However, the bias and misjudgement in interviews can only be minimized and not eliminated.  Therefore, validity and reliability of interviews may be high, but may not necessarily reach 100 per cent. What is important is that the selectors and interviewers must be qualified in handling the whole interview process. This is inclusive of how they communicate and interact with the candidates as well as the other interview colleagues (Chien-Cheng, Wen-Fen & Wei-Chih 2010).

In conclusion, the selection interview remains the most preferred and effective tool of employee selection, despite the considerable criticism it faces.  The main reason behind this is its strengths, which supersede its weaknesses. Selection interview presents interviewers with an opportunity to select the most suitable candidates by observing the behaviours of the candidates, while at the same time assessing them to determine how they can fit in the job and the company. In selection interviews, it is also easy for interviewers to determine the future behaviours of the candidates in the job, mainly through the assessment and evaluation of the candidates’ behavioural patterns during the interview process. Another strong point of selection interview that makes it stand out is the ability of interviewers to use image management in determining the suitability of candidates. Since the competitiveness of an organization depends on the nature of its employees, organizations need to obtain talented employees to ensure effective operations. Talented employees can only be identified through their physical presentation, evaluation, and assessment of their observed behavioural patterns. This therefore, makes selection interviews to be the best option for employee selection as they meet all the conditions necessary for identification of talented employees.

 

Works Cited

Billsberry, J 2008, Experiencing Recruitment and Selection, John Wiley & Sons, New York.

Brittain, S 2012, Interviewing skills: Building a Solid structure

“CIPD” 2010, Annual survey report 2010: Resourcing and talent planning.

Chien-Cheng C., Wen-Fen I. & Wei-Chih L 2010, “Applicant impression management in job

interview: The moderating role of interviewer Affectivity,” Journal of Occupational and

Organizational Psychology (2010), Vol. 83, no.739.

Dayan, K., Fox, S., & Kasten, R 2008, “The Preliminary Employment Interview as a Predictor of

Assessment Center Outcomes,” Journal of Selection and Assessment, 16, 102-111.

Drummond, K 2010, How To Prepare And Conduct Staff Selection Interviews, Gull Publishing,

London.

Edenborough, R 2007, Assessment Methods in Recruitment, Selection & Performance: A

Manager’s Guide to Psychometric Testing, Interviews and Assessment Centres, Kogan

Page Publishers, New Jersey.

Gatewood, R. & Feild, H. & Barrick, M 2010 Human Resource Selection Cengage Learning,

New York.

Hackett, P 1998, The Selection Interview, CIPD Publishing, New York.

Moscoso, S 2000, “Selection interviews: A review of validity evidence, adverse impact and

applicant reactions,” International Journal of Selection and Assessment, 8, 237-247.

Searle, R 2003, Selection and Recruitment: A Critical Text, Palgrove Macmillan and Milton

Keynes, London.

Seijts, G. & Kyei-Poku, I 2010, “The Role of Situational Interviews in Fostering: Positive

Reactions to Selection, Decisions Applied Psychology: An International Review, 59

(3), 431–453

Torrington, D, Laura, H. & Taylor, S 2002, Human Resources Management, Pearson Education

Limited, Harlow.

Woods, S., West, M. & Michael A 2010, The Psychology of Work & Organizations, Cengage

Learning EMEA, London

Yen-Chun C., Wei-Chi T. & Changya H 2008, “The influences of interviewer-related and

situational factors on interviewer reactions to high structured job interviews,” The

International Journal of Human Resource Management, Vol. 19, No. 6, June 2008, 1056–1071

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In appraising the international marketing environment, the economic environment of a country is the most important consideration for an enterprise. Discuss.

 

In appraising the international marketing environment, the economic environment of a country is the most important consideration for an enterprise. Discuss.

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The international markets today keep fluctuating from time to time, in addition to the stiff competition that is experienced in these markets. This therefore makes the evaluation of international markets worthwhile. Globalization as played an important role in the formation of international markets today, as it breaks the barriers between different countries, hence enabling them to interact in business terms. This is evident as several companies across the world have international brands; these include Coca Cola Company, Microsoft, among others (Cavusgil, Ghauri & Agarwal, 2002). However, international marketing is faced with a variety of challenges as it is requires great strategies to achieve compatibility between different countries. This is in terms of the different needs of people in the different countries, as well as their regional differences (“Experts Column,” 2009). Therefore, culture is the most important aspect, which is to be considered for effective international marketing to happen.

In order to implement effective strategies in international marketing, cultures of the involved countries must be put in consideration. Since different countries have different cultures, the marketing strategies in all the involved countries cannot be similar, as different countries will have varying preferences, which are dependent on their cultures (“Experts Column,” 2009). For instance, the health and fitness companies today cannot get equal grounds in all their international marketing. This is because some countries such as those in Southern Asia do not prioritize health and fitness; therefore, such companies will only get stable marketing grounds in some western countries such as Canada, UK, and USA, which have rich families that embrace the aspect of health and fitness (Brady, 2010). Health and fitness companies such as those involved with Yoga therefore, have to come up with effective marketing strategies to counter this socio-cultural influence among countries, which believe that fitness is only important for the rich professionals and not the common man. By identifying themselves as alternatives to health, the fitness companies have managed to get an entrance into some of the countries that have this psychological attitude towards fitness. In addition, the McDonald’s Company has registered great success in different countries because of its cultural awareness in host countries. Mainly, this company adjusts its menus and diets to suit the dietary need and cultures of the people in the host countries (Francis, 2010).

Apart from culture, the economic environment of countries is an important aspect for effective international marketing. This comprises a country’s GNP. GDP, as well as per capita income. These are essential in determining the power of consumer buying in a country. if these are high, it means the consumer buying power is also high. Business executives interested in international marketing can therefore, use these to determine the level of a country’s economic environment, as well as its market profitability (Kaynak, 1991). The economy of a country is a great influence in international marketing, as this comprises elements that are indicators of the height of market profitability in countries. It is therefore certain that the economic environment of a country is paramount in international marketing, given the important information it provides on wealth, consumer buying power, and income level, which are important market indicators (Mühlbacher, Leihs, & Dahringer, 2006). However, different studies have shown that most international companies do not put into consideration this aspect of a country’s economy when coming up with their business strategies. Such international companies still register success in their international markets, having disregarded the aspect of economic environment. This therefore, is a proof that economic environment of a country is not the most important consideration in international marketing, as there are more important aspects than this (Richardson, 2011).

Culture therefore, remains the most important aspect to be considered in international marketing, as it has an influence, which is greater than that of economic environment in international marketing. Cultural perceptions of a country play a greater role in determining the buying decision of consumers, more than their economic status does. It is therefore important that company owners interested in international marketing learn about the cultures, customs, and history of the countries they are want to penetrate. Cultural aspects such as religion, business methods, diet, dressing styles, among others are important indicators of market and business, which vary among different countries (“Experts Column,” 2009). Therefore, an understanding of these cultural elements will boost the effectiveness and success of international marketing of companies. If an international company fails to put culture in consideration in its international marketing strategies, it is more likely that the business will register failure, and failure to achieve its business objectives, as culture is key to international marketing. International companies must therefore, ensure that before venturing into the international markets, they become familiar and knowledgeable about the business methods, social norms, religious beliefs, etiquette, and other cultural elements of a country, to ensure effective international marketing (“Experts Column,” 2009).

The policy of a country is another important factor affecting international marketing. The policies regarding business are paramount as they determine the conduct international business. These therefore, mainly include the laws and regulations, which a country develops to control business operations in the country. These policies vary in different countries, as some are stricter than others. If trade laws of a country are harsh, this may impede the international marketing as these come with added costs (Cannon & McCarthy, 2008). Europe has a trade system with laws that are considered unique from other countries. This makes international business in Europe to have a different standing as compared to other countries. In as much as these trade laws in a country are important in international marketing, most of them have acted as an impediment to international business, mostly due to their complexity and conditions. Nonetheless, international businesses must fully understand and meet the requirement of the policies of their target countries, in order to fulfill the needs of the host government and authorities (“Political & Economic Factors Affecting International Business”).

Unlike the policy of a country, the economy of most countries is more dynamic and tends to change from time to time. This shift in economic status therefore, can have significant effects on international marketing, and especially on the marketing plan and strategies of the international companies. This has the capability of lowering the value of a country’s currency, thereby altering consumer behavior and spending. Cannon & McCarthy (2008) argue that this incident can have adverse effects on the marketing plan of international companies, even if it was well-planned, and served them best in previous years. The buying power of consumers is highly dependent on their country’s economy. If the economy is stable or experiencing considerable positive growth, the consumer buying power will in return increase, boosting spending and market profitability in international marketing. With regard to this, it can be argued that the economic aspects of a country are vital components, which must be considered in the assessment process of international marketing. Therefore, before an international company develops its marketing plan and before venturing into new international markets, it is imperative that they study and understand the economics of the host countries (“Wessex Publishing,” 2008).

A country’s policy is all-encompassing, and involves regulation of different factors in the country, including social, political, religious, trade, among others. Therefore, these are sensitive elements of a country, which determines the stability of a country. Conflict within a country may result due to a malfunction of a country’s policy. According to Czinkota (2009), internal conflicts result in political instability of a country, which is detrimental to the business health of the country, including the profitability and effectiveness of its market. This in return disables international marketing in such countries. Policies of a country emanate from the political and legal environments; hence, these play a bigger role in international marketing than economic factors only. During political instability in a country, international companies may lose their assets, business operations, as well as management. In addition, the country’s political system may collapse, meaning the international markets have to collapse too, thus, resulting in loses. This case was experienced in Thailand, where political instability resulted in loss of life and property, thus negatively affecting the business environment there (Melvin, 2007). Therefore, it is wiser for companies wanting to venture in international marketing to assess the legal and political environment of the host countries and determine their stability and probability of future disruptions in order to ensure secure business operations in the country (Czinkota, 2009).

Conclusively, of all the factors to be considered in appraising for international marketing, culture stands out as the most important factor. International marketing is a way of bridging between various countries and a way of profit creation. Therefore, culture is important in bridging between countries. However, economic factors also play an important role in determining the purchasing power and decisions of consumers in a country. This way, wealthy countries are the best platforms for international marketing as the purchasing power of their consumers is high. Policies of a country from the legal and political environment too play a role in international marketing, as they control business operations and determine the business atmosphere in a country, including political stability, which is necessary for effective international marketing. Despite the fact that globalization is unifying the world economy, cultural differences between countries still persists. This shows that economic environment is not the only important factor in appraising international marketing, as international markets are complex, with other varying factors.

References

Anonymous. (n.d.). Political & Economic Factors Affecting International Business Retrieved 8th,

January 2013, from http://www.dpcdsb.org/NR/rdonlyres/0535EFD9-639D-4D95-B7AA-461E34742340/68681/Chapter_92_NOTES1.pdf

“Experts Column” (2009). Factors to consider before jumping in International Marketing.

Retrieved 8th, January 2013, from http://expertscolumn.com/content/factors-need-consider-going-international-marketing

“Wessex Publishing.” (2008). Fundamentals of International Business. New York: Wessex

Publishing.

Cannon & McCarthy, J. (2008). Basic Marketing- A Marketing Strategy Planning Approach.

New York: McGraw-Hill.

Cavusgil, T., Ghauri, P. & Agarwal, M. (2002). Doing Business in Emerging Markets: Entry and

Negotiation Strategies. London: SAGE.

Czinkota, M. (2009). Fundamentals of International Business. Sydney: John Wiley & Sons

Australia. Ltd.

Brady, D. (2010). Essentials of International Marketing. New Jersey: M.E. Sharpe

Francis, C. (2010). International Business: Text and Cases, 5/e PB. New Jersey: PHI Learning

Pvt. Ltd.

Kaynak, K. (1991). International Marketing: Sociopolitical and Behavioral Aspects. New

York: Routledge.

Melvin, J. (2011). Conflict in Southern Thailand. Retrieved 8th, January 2013, from

http://books.sipri.org/files/PP/SIPRIPP20.pdf

Mühlbacher, H., Leihs, H. & Dahringer, L. (2006). International Marketing: A Global

Perspective. London: Cengage Learning EMEA.

Richardson, G. (2011). Social – Cultural Considerations. Retrieved 8th, January 2013, from

http://www.witiger.com/internationalbusiness/culturalconsiderations.htm

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“Introduction to Private Security” by John S. Dempsey – Chapter Summary

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“Introduction to Private Security” by John S. Dempsey – Chapter Summary

In chapters six of the book, Dempsey extensively addresses the aspect of business security. This involves how stores and other businesses can be made secure by a variety of security measures. Entertainment spots are also considered as being in dire need of security as these accommodate big numbers of people. According to the author, the issue of security today has become an important concern for business owners, therefore, the need for them to secure their businesses.

In the United States of America, the most popular professional body with members who are interested in retail security is the “Association of Convenience and Petroleum Retailing” (NACS). This body offers a platform for employers, employees, and other interested parties to ensure the security of their work environment through intensive knowledge on security, which they are offered. Business owners and employees have a variety of security measures to choose from. However, in the United States, NACS recommends investment in security measures, which are most likely to alleviate crime and insecurity in the business premises. The main control methods recommended include cash control, visibility in stores, the correct positioning of cash registers in stores, training of employees, especially on how to deter robbery, balanced lighting in stores, alarms, electronic video surveillance, and minimal escape routes. These are some of the ways to ensure security in business.

The author addresses business security of a variety of premises, including both public and private facilities. Shopping centers and malls in the United States are prone to robbery and other criminal activity, as many people tend to loiter there. The major security measures employed include contract guards, public police, as well as electronic surveillance and alarms. Of importance in the malls are the codes of conduct, which shoppers have to adhere to, as these help maintain order and increase the malls’ security.

Banks are a target of robbers, therefore, needs tight security. These mainly employ security measures, which ensure risk assessment and analysis of robbery, and cash control methods. Training of bank employees is also essential, as well as other electronic and digital surveillance methods. In addition, electronic devices, which can detect metal and explosives, are highly used in banks for security measure.

Private and public utility facilities present major security concerns, which include sabotage, terrorism activities, theft, and damage of private and public property, among others. Apart from the clients, these utility facilities, which include telephone, gas, water, oil, electricity, and nuclear pose a security threat to the employees. In such industries therefore, employee training is the most recommended security method. Different bodies in the United States, including the International Association of Healthcare Security and Safety (IAHSS), among others, offer employee training for such industries.

Entertainment spots including casinos, amusement parks, beaches, and movie theatres, also need strict security measures, as these are prone to rowdy revelers. This case applies to sports facilities, which also pose a threat to security through the rowdy fans. In the United States today, professionals are looking for better ways of preventing violent and patron behaviors in the sports and entertainment avenues. Most of such areas in the United States employ public police and security guards to ensure security. This chapter therefore, addresses security concerns of both private and public spaces and the need of better security measures in future. Chapter 7

In chapter 7, Dempsey primarily discusses the retail shrinkage problem. It is argued that retail shrinkage problem is one of the serious issues affecting modern businesses despite the fact that technology has changed the way business are conducted. According to the author, retail shrinkage accounts for approximately $38 billion in losses every year. Retail shrinkage in this case implies the difference between the recorded inventories at the end of the year as compared to what had been recorded in the beginning of the year. Such losses are often attributed to factors such as theft, shoplifting, auditing issues, vendor fraud, as well as administrative errors. As expected, there is a high correlation between the complexity of the stores or business entity with retail shrinkage. It is worth noting that retail shrinkage poses a serious profit threat to businesses that have low profit margins such as grocery stores. Whereas, internal theft accounts for the highest amount of retail shrinkage, external theft such as bank robbery also accounts  for appreciable retail shrinkage.

Many businesses have adopted a combination of various measures in their efforts to reduce retail shrinkage. The author highlights crime prevention through environmental design (CPTED), loss prevention technologies, audits, benefit denial systems, among others as some of the most viable measures. For instance, most retail stores, warehouses, and workshops have an architectural layout purposely designed to make it possible to control retail shrinkage. In addition, the invention of auditing technologies has made it possible for businesses to carry out audits in real time using auditing softwares. This way, it is possible to tell when retail shrinkage is happening and therefore be in a position to employ necessary measures in time. The use of video technology including 24-hour CCTV surveillance systems has come in handy in addressing the problem at hand.

With the overwhelming improvement in technology, more businesses are using computerized processing systems as a replacement for human labor. In conjunction with the computerized systems are various control subsystems such as electronic article surveillance, radio frequency identification devices. The use of such systems has enabled control of stock movement thereby reducing retail shrinkage significantly. However, use of such systems has lately been augmented with use of human resource. For instance, many businesses have employed loss prevention specialists, loss prevention specialists’ agents, store detectives, internal and external auditors. More importantly, there has been a significance investment in software and network security personnel in order to protect the business from internal or external hacking or any form of system compromise. The bottom line is that synergistic use of these methods can really go a long way in reducing retail shrinkage significantly.

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Business Research

Business Research

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Statistical Analysis

This business research performed on Wal-Mart’s online customers. This was seeking to establish the relationship between product pricing of Wal-Mart and its customer satisfaction. From this research therefore, it can be established if the customers of Wal-Mart are satisfied or dissatisfied with the prices offered by Wal-Mart. From the research findings, Wal-Mart can be in a position to adjust respectively in order to ensure the satisfaction of their customers. The analysis of data from this survey will go hand in hand with the data findings in order to be in line with the final decision of customers, whether they will shop at Wal-Mart or not, if the pricing of products is adjusted. The statistical data obtained will also play a contributory role to the customers’ final decision.

Statistical analysis in this business research plays the role of giving meaning and relevance to the data that was collected. Therefore, by clarifying the data collected, through the specification of the research question, the data will obtain meaningfulness. Equally, the preciseness of the information is important and contributes to the meaningfulness of data. In accordance to this survey, inferential statistics is necessary to determine the relationship between product pricing and customer satisfaction of Wal-Mart (Israel, 2009).

The first step in statistical procedure bases on the nature of research questions. The research questions in this survey provided a stable foundation for reliable findings. Through these research questions, the survey is well guided, and it is easy to determine the relationship that might exist between different variables. Customer satisfaction of Wal-Mart customers is highly dependent on Wal-Mart’s product pricing, which is the independent variable. Wal-Mart has a variety of competitors and these affect their business. Therefore, the product pricing of Wal-Mart’s competitors acts as the intervening variable, which affects Wal-Mart’s pricing, as well as their customers’ satisfaction (Israel, 2009).

The measurement of variables is important in this research as it provides the foundation for data gathering. In this survey, all the four levels of measurement have been employed. Data levels therefore, included nominal, ordinal, ratio, and interval. Interval and ratio measurement makes it possible effective statistical testing.

Steps to Minimize Challenges

            In this business research, there were a few challenges experienced in the aspects of reliability and validity of the research questions, data, and analysis. However, there are different ways through which these can be dealt with, and addressed. First, coming up with concise and short research questions was problematic. On the other hand, reliability was low, considering that the survey was conducted on online customers, who take long to respond. A solution to this is to consider dealing physically with the customers. In addition, face-to-face interviews would be more appropriate as the interviewees will be in a position to give information that is more reliable (Bryman & Bell, 2007).

Face-to-face interviews also ensure that the interviewees answer all or most of the research questions, unlike online interviews where the customers choose to answer fewer questions. Equally, telephone interviews can take the place of face-to-face interviews, where the interviewees are not physically available. These interview methods guarantee a higher level of customer participation as compared to online questionnaires. The reliability and validity of research hence becomes satisfactory (Kumar, 2008).

Since the customers who were interviewed were online customers, most of the research questions did not wholly address the issues they are likely to experience in the online market in the near future. This is because of the dynamism that is experienced in online marketing as it is still in its initial growth stage. This therefore means that an update of the business research will be necessary in future, going by the changing trends in online marketing. This frequent updating of research will ensure that Wal-Mart adjusts to its customers’ changing needs.

 

References

Bryman, A. & Bell, E. (2007). Business Research Methods. London: Oxford University Press.

Israel, D. (2009). Data Analysis in Business Research: A Step-By-Step Nonparametric

Approach. New York: SAGE Publications Ltd.

Kumar, R. (2008). Research Methodology. New York: APH Publishing.

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MANAGING LONG-TERM HEALTH CARE: CHRONIC OBSTRUCTIVE PULMONARY DISEASE (COPD)

MANAGING LONG-TERM HEALTH CARE: CHRONIC OBSTRUCTIVE PULMONARY DISEASE (COPD)

 

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Managing Long-Term Health Care: Chronic Obstructive Pulmonary Disease (COPD)

Scenario Analysis

The case scenario involves a 65 year old man called Mick Harris who was diagnosed with Chronic Obstructive Pulmonary Disease (COPD) 15 year ago. Although he stopped smoking (one of the major causes of COPD) 3 years ago, he has also been diagnosed with pulmonary fibrosis and mild osteoarthritis to both knees. Socially, Mick has a wife who is a receptionist and they have two adult children living locally, one of whom is 6 month pregnant. Some of the drugs that Mick has been using include steroids, bronchi-dilators, and intravenous antibiotics. Some of current symptoms that Mike is facing from the condition include general body weakness, breathlessness, and loss of weight. The condition has affected Micks family in different ways. The wife is depressed since Mick no longer wants to go back to hospital and prefers staying home to die around his family. The wife does not know how to discuss the issue with the entire family. Moreover, the family is financially challenged since Mick’s wife works as a receptionist while mick has not been able to work for several years. Additionally, the family was not benefitting from Social services although the family has started getting caregivers assistance and community Matron is expected to visit Mick.

Introduction

Chronic Obstructive pulmonary disease (COPD) is a condition that affects the lungs and leads to eventual narrowing of the airways. This leads to limited passage of air into the lungs, which results in dyspnea or shortness of breath. The limited airflow condition is irreversible and worsens over time. This is due to floppiness of the air sacs. Common conditions characterized as Chronic Obstructive Pulmonary disease (COPD) include emphysema and bronchitis. This paper will make use of Mike case to discuss the pathophysiology of COPD and contributory causes. Provide rationale for appropriate nursing, inter-professional and interagency interventions, discuss ways to enable patient prevent complications associated with COPD, facilitate palliative treatment and prevent unplanned admissions. Additionally, the essay will discuss the effects and risks of the drugs administered, assess practice guidance and national frameworks that promote best practice, the legal, ethical, political and economic context of COPD care in the UK.

The Pathophysiology of COPD and Contributory Causes

In addition to being one of the major causes of death in UK, COPD leads to reduced quality of life since it causes functional impairment and eventual loss of independence. COPD pathophysiology is used in reference to functional alteration in the lungs resulting as the disease progresses. COPD affects the functionality of the lungs by causing inflammatory cells such as T-lymphocytes, and neutrophils to accumulate along the airways causing obstruction and airflow limitation. The inflammatory cell trigger influx of inflammatory mediator aimed at eliminating the irritants or foreign debris. However, continuous exposure to foreign debris such as smoke results in unrelenting inflammatory response changing the physiology and structure of the lungs, which worsens the condition. The changes include constriction of airways, excessive mucus production, dysfunction of cilia resulting in obstruction of airways characterised by chronic cough, dyspnea and wheezing. Mucus accumulates on the airway causing bacteria to grow and multiply on the airway, which eventually cause diverticula along the bronchial tree. Additionally the bacteria infect the lungs resulting in COPD exacerbation (Tsoumakidou, & Siafakas 2006).

Although the major cause of COPD is tobacco smoking, there are other causes, most of which are preventable. Air pollution, second-hand smoke and occupation causes such as exposure to coal, cotton and grain, are other major contributors of COPD cases. Therefore, COPD can be prevented through lifestyle change. Intervention programs should thus involve the community to prevent the disease in addition to treating the already infected individuals (Kosmala-Anderson, Wallace, & Turner 2010).

Appropriate Nursing and Inter-professional and Inter-Agency Interventions

COPD is one of the most common causes of chronic morbidity and mortality, which leads to considerable economic and social burden worldwide. In UK, about 1 million people are diagnosed with COPD while a large number is believed to have the condition but remains undiagnosed (Holmes, 2011).  However, most healthcare providers underestimate the level of morbidity resulting from COPD, which has led to inadequate intervention programs in regions such as UK. (Kosmala-Anderson, Wallace, & Turner 2010).

COPD is caused by smoking and is thus preventable. Effective treatment and management of COPD should involve appropriate inter-professional and inter-agency interventions. This is because the high mobility and mortality resulting from COPD results in social and economic burdens that affecting different fields.  To prevent the escalation of the burden measures such as promoting prevention of COPD in the society through education of the public should be enhanced. The programs should involve professions from different fields such as nurses, physicians, clinicians and social workers (Kara 2005).

Preventing Complications Associated With COPD

COPD leads to numerous complication the major one being difficulty in breathing. However, patients with COPD can live a less problematic life if the complications associated with COPD are minimised or eliminated. Like indicated in the case scenario, smoking is the predominant risk factor for COPD and the associated complications. Therefore, the major intervention program for patients with COPD should entail discontinuing smoking. This will reduce the rate of decline of the lung function and reduce exacerbations. Early detection of COPD is crucial and it can play a major role in determining the course of the disease. Since smoke is the major cause of complications, the intervention should involve removal of air pollutants within the patient’s vicinity. Avoiding smoking and pollutants prevents respiratory complications. To enable Mike prevent complications associated with COPD the caregivers should encourage the family members to ensure that the home environment is hygienic and free from pollutants that intensify COPD.

According to Wakabayashi, Motegi, Yamada, Ishii, Jones, Hyland, Gemmma and Kida (2011), older patients with COPD, like Mike, require to be educated on their condition to enhance self-management. When the patients are informed on their condition and what is required of them, they are able to cope better. Since other conditions have resulted, the intervention program should involve treatment and management of osteoarthritis through therapies that ease pain and inflammation since the condition is incurable. The care should also include treatment of pulmonary fibrosis, which could have been caused by excessive inflammation of the airways

Preventing Unplanned Hospital Admissions Due To a Crisis

Advanced stages of COPD are characterised by unrelenting symptoms with frequent acute exacerbations. According to Wakabayashi, Motegi, Yamada, Ishii, Jones, Hyland, Gemmma and Kida (2011), “Providing patients with planned, comprehensive, self-management program has been shown to contribute to improvement in knowledge and adherence and to reduce the rate of hospitalization among patients with COPD” (426). Therefore, the caregivers should understand the health status of the patients to enable them meet their information needs. The patients should be informed of the situations to avoid and their nutritional and exercise requirements to enable them deal with the condition. (Yohannes, Willgoss, Baldwin, & Connolly 2010). To enable Mike prevent unplanned hospital admissions due to a crisis the caregivers should ensure that Mike and his wife understand the basic ways to deal with symptoms related or unrelated OCPD that are affecting Mike. Moreover, the caregivers should educate the family on the appropriate nutrition and other measures that can be used to enable Mike deal with his condition.

Facilitating Palliative Treatment for COPD

Palliative care entails medical care given to patients by social workers, nurses and physicians to relief pain or sooth the symptoms of the disease. Like in case of mike, patients with COPD exhibit symptoms such as anxiety, painful breathing, and loss of weight, hopelessness and depression. According to Holmes (2011), multidisciplinary palliative care teams should attend patients in the late stages of COPD as well as their families. This is because the actual end stage of COPD cannot be easily detected. Palliative care for COPD patients should aim at relieving pain and other uncomfortable feelings, offering emotional support to the patient and the family improve appetite and make medical decisions. Moreover, the caregivers should focus on improving the personal hygiene conditions, which can be done by community social workers (Nordtug, Krokstad, & Holen 2011) like in the case of Mike. The palliative caregivers should conduct frequent checks to assess the level of airflow obstruction and the systemic consequences. This will enable them offer appropriate care and relieve the patients when necessary. To facilitate palliative treatment care for Mike, the caregivers should provide holistic care that should include care and treatment of osteoarthritis and pulmonary fibrosis, disease management, psychological care, social care and spiritual assistance.

Prednisolone is a form of corticosteroid medication, which has similar effects as those of the hormones in a person’s adrenal glands. These serve to suppress both inflammation and immunity, where one’s white blood cells attack their body tissues. In Mick’s COPD case, this medicine works the same way it does in asthma patients, to reduce conditions resulting from inflammation. The side effects and risks of this medicine depend on the amount of dosage taken. Generally, this results in swelling of limbs, as body fluid is retained in tissues, it also causes unstable moods, increases high blood pressure, and leads to weight gain in the neck, abdomen, and back of the neck (Hanania, 2011).

Augmentin is an antibiotic used to treat bacterial infections. Its side effects are also dependent on the amount of time a person uses the medicine, and the dosage taken. The mild effects of this drug include diarrhoea, indigestion, or vomiting, and oral thrush, including soreness of the mouth and tongue. Severe effects include fever, rashes, itchiness of skin, and sore throats. Paracetamol is the most common painkiller with rare side effects. These side effects include rashes, a drop in blood pressure; a condition known as hypotension, and damage of liver and kidney if medication is prolonged or in case of overdose. On rare cases, paracetamol results in blood disorders such as leukopenia and thrombocytopenia. On the other hand, Salbutamol is a drug that helps in relieving symptoms similar to those of Asthma, as it makes the airways to dilate. The risks and side effects include muscle cramps, low levels of Potassium in blood, flushing, and headaches. This drug does not result in severe side effects, apart from itching and dizziness (Hanania, 2011).

There are different levels of medicines management, which the concerned parties should observe and adhere to. From the perspective of the patient, they should know the purpose of the prescription given to them. Knowing when to take the medicine and the right dosage is necessary to avoid overdose or under dose of medicine, which is lethal to one’s recovery process. Additionally, a patient must be knowledgeable about the side effects of the prescribed medicines in order to avoid unnecessary panicking (Allegra & Blasi, 2000). Finally, the patient must be familiar with the kind of tests performed on them, and be able to understand their test results. These are the medicine management basics, which patients need to apply, for an uninterrupted recovery process. Medicine management also applies to primary healthcare level as well as the hospital level. This mainly serves to ensure that patients are given the correct prescriptions as well as the recording of a patient’s past medical history. This way, patients will be given accurate prescriptions, in accordance to their health need (Hanania, 2011).

Chronic obstructive pulmonary disease (COPD) results in a number of detrimental effects on the patient’s life, thus affecting their family too. Apart from the physical health effects, COPD also affects the patient and their families psychologically, additionally altering the patient’s social relationships, work, as well as the future. All these effects come in the negative light to both the patient and their family. Being an elderly person, Mick is prone to experience these effects at a higher level, and these will in turn affect his family in one way or another (Margereson, 2009).

According to Boyle (2009), there are limited research findings to show the effects of COPD on families of the patients, unlike the case of cancer, diabetes, heart disease, or dementia, which have numerous research data. However, researchers have found that dissatisfaction with life is a major effect of most COPD patients. These also become alienated and experience less social interactions. The physical disability COPD patients experience also hinders them from engaging in different activities, which require active body movements. This includes taking on jobs to earn a living, as most COPD patients are confined to their beds and homes. This to a bigger extent equally affects their mental health, as most COPD patients register a lower mental status. For the chronically ill husbands suffering from COPD, it is their wives mainly take care of them at home. Therefore, these wives tend to exhibit similar lowering in morale as the case with their ill husbands. The wives are most likely to experience a rather poor health, which emanates from the distress of taking care of a chronically ill husband (Boyle, 2009).

In the case of Mick, the COPD takes toll on him psychologically, as he loses interest in living, and thinks he might die anytime soon. This is a result of psychological distress, which he experiences, coupled with depression, and anxiety. Mick’s family has to be part of these challenges as the society expects chronically ill patients to be cared for by their families. Mick has therefore, puts a psychological strain to his family as they are expected to keenly monitor him in case of changes in his health, or more exacerbation. This puts Mick’s family in an uncertainty state, and emotional instability, as they are not sure of what to expect the next minute (Boyle, 2009).

Mick lost his work because of COPD, which has disabled him. This has deprived him his financial independence as he now depends on his wife for family provision. This in return results in lowering of his self-esteem and ego, as most men pride in being their family’s breadwinners. Such further heightens the level of his mental distress. Social relationships are all gone for Mick. Being confined to bed, he cannot meet and converse with his friends, and he has no workmates either. Additionally, Mick’s future is bleak, as he foresees death. From this, it is evident that COPD is a disheartening condition that leads to meaninglessness of life, especially in the chronic stages.

The Care Quality Commission (CQC) has been responsible for the identification of the best ways to improve the quality of care for the COPD patients in England. This is through the control of health services, in addition to social services provided to adults by the National Health Services (NHS), private health companies, local authorities, including the voluntary organizations. In UK, the NHS has collaborated with different stakeholders, including COPD patients, in order to identify ways through which an improvement in quality of healthcare can be achieved in the case of COPD (“National Health Services” 2011).

To ensure quality care of COPD patients, most clinicians have adopted a care model that comprises different stages in the prevention and management of COPD. First is ways of preventing COPD. This is mostly through encouraging people not to smoke or inhale dangerous gases and smoke, which can lead to lung infection. Secondly, early diagnosis of COPD is encouraged, to avoid the disease getting into the chronic stage, which becomes complex. If one is diagnosed with COPD, early management of the disease is important to curb its adverse effects. Support and care for the COPD patients experiencing acute exacerbations is necessary to prolong life, as well as care and support at the end of life for patients with chronic OCPD (“National Health Services” 2011).

In order to endorse this care model, NHS has developed a national strategy to improve quality of care for COPD patients. The main objectives of NHS in COPD strategy were published in July 2011 and these aim at care improvement. First is ensuring that all communities have good respiratory health. To achieve this, dissemination of information to people is necessary for people to appreciate better respiratory health. Third is the prevention of more premature deaths due to COPD, by endorsing the clinical care model of early diagnosis and management of COPD. Provision of a conducive care environment for COPD patient until their death will improve their quality of life. Finally is ensuring that COPD patients receive effective treatment to help in their recovery (“National Health Services” 2011).

People living with long-term conditions should still be considered as members of the society, even though their participation in societal activities is limited. As long as they still live, they are normal human beings, entitled to same human rights as everyone else. In the ethical context of people with long-term conditions, the virtue of justice need to be upheld by the people involved with the patients (Lloyd & Heller 2011). These patients should continue to experience a society where they are treated fairly just as the way they were treated before they got sick. Economically, even though most patients with long-term conditions plunge in financial dependence, they deserve to be cared and provided for by their families. Their wealth, which they had accumulated before getting sick should still be in their ownership unless they willingfully transfer this to different parties (George, Whitehouse & Duquenoy, 2012). Therefore, their proper share of resources and wealth must be guaranteed. Politically, the patients are still entitled to political rights such as participation in elections and voicing their concerns to political authorities. These must therefore, not be denied these rights. People living with long-term conditions are as well legally entitled to justice. The legal system in society must not discriminate against these people in their quest for justice, on the grounds of their health conditions. Generally, these people should be given a chance to live and bring in their positive contribution in society, no matter how small it might be. They should feel appreciated and of value in their local communities despite their condition (George, Whitehouse & Duquenoy, 2012).

Conclusively, this case scenario has been informative in the understanding of care and management of people with long-term health conditions, as this has been addressed in a practical manner. With special attention to COPD, this scenario has offered an in-depth insight in the interventions used in managing such long-term conditions. Additionally, it has become evident that families with people living with long-term conditions are equally affected psychologically, emotionally, or economically, yet this is hard to notice. However, best practice in healthcare provision is essential for the alleviation of deaths caused by OCPD and other long-term illnesses, as well as severe effects of such conditions. People living with long-term conditions can still live a satisfying life in society if their local communities consider them as part of society by granting them their rights and ensuring that their care still embraces legal, political, economic, and ethical contexts. This way, the affected people will live a fulfilling life, as well as prolong their life, since this reduces the alienation, which most of them face.

 

Works Cited

Iley, K 2012, ‘Improving palliative care for patients with COPD’, Nursing Standard, 26, 37, pp. 40-46, Academic Search Premier, EBSCOhost, viewed 9 January 2013.

Kara, M 2005, ‘Preparing Nurses for the Global Pandemic of Chronic Obstructive Pulmonary Disease’, Journal Of Nursing Scholarship, 37, 2, pp. 127-133, Academic Search Premier, EBSCOhost, viewed 9 January 2013.

Kosmala-Anderson, J, Wallace, L, & Turner, A 2010, ‘Confidence matters: A Self-Determination Theory study of factors determining engagement in self-management support practices of UK clinicians’, Psychology, Health & Medicine, 15, 4, pp. 478-491, Academic Search Premier, EBSCOhost, viewed 9 January 2013.

Nordtug, B, Krokstad, S, & Holen, A 2011, ‘Personality features, caring burden and mental health of cohabitants of partners with chronic obstructive pulmonary disease or dementia’, Aging & Mental Health, 15, 3, pp. 318-326, Academic Search Premier, EBSCOhost, viewed 9 January 2013.

Scullion, J, & Holmes, S 2011, ‘Palliative care in patients with chronic obstructive pulmonary disease’, Nursing Older People, 23, 4, pp. 32-39, Academic Search Premier, EBSCOhost, viewed 9 January 2013.

Tsoumakidou, M, & Siafakas, N 2006, ‘Novel insights into the aetiology and pathophysiology of increased airway inflammation during COPD exacerbations’, Respiratory Research, 7, pp. 80-10, Academic Search Premier, EBSCOhost, viewed 9 January 2013.

Wakabayashi, R, Motegi, T, Yamada, K, Ishii, T, Jones, R, Hyland, M, Gemma, A, & Kida, K 2011, ‘Efficient integrated education for older patients with chronic obstructive pulmonary disease using the Lung Information Needs Questionnaire’, Geriatrics & Gerontology International, 11, 4, pp. 422-430, Academic Search Premier, EBSCOhost, viewed 9 January 2013.

Yohannes, A, Willgoss, T, Baldwin, R, & Connolly, M 2010, ‘Depression and anxiety in chronic heart failure and chronic obstructive pulmonary disease: prevalence, relevance, clinical implications and management principles’, International Journal Of Geriatric Psychiatry, 25, 12, pp. 1209-1221, Academic Search Premier, EBSCOhost, viewed 9 January 2013.

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