The term “cultural competency” is very similar to cultural intelligence. Without going into too much detail, some scholars use the terms interchangeably while others see them as distinct concepts (Johnson, Lenartowicz, & Apud, 2006). For our purposes, we are specifically examining the Pyramid Model of Intercultural Competence proposed by Deardorff. Cultural competency is a very important aspect discussed in the modern workplace. Cultural competency is especially necessary in fields where individuals have a lot of direct contact with individuals from differing cultures.
Johnson, J. P., Lenartowicz, T., Apud, S. (2006). Cross-cultural competence in international business: Toward a definition and a model. Journal of International Business Studies, 37, 525-543.
In the following video, the concept of cultural competency will be discussed in the health care setting from both the perception of the healthcare workers and those of patients: Cultural Competence for Healthcare Providers.

After watching this video, answer the following questions:

1. What aspects of Darla Deardorff’s (2006) Pyramid Model of Intercultural Competence did you see in the video? Please be specific. What didn’t you see?
2. If you were working with the producers of this video, what recommendations would you give them to help strengthen the discussion of cultural competency ?
3. How could you apply Deardorff’s Pyramid Model of Intercultural Competence within your own workplace? Do you think paying attention to this model would help your organization build a more culturally competent workplace? Why?

Deardorff, D. K. (2006). The identification and assessment of intercultural competence as a student outcome of internationalization at institutions of higher education in the United States. Journal of Studies in International Education, 10, 241-266. doi: 10.1177/1028315306287002

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