Zero defects idea: good or bad idea Individual Assignment. During my career I was a member of many improvement projects which often included as a goal ‘zero defects’ in our processes . This week’s essay question asks you to reflect on the theme of zero defects as part of continuous quality improvement activities in the following way:

1.  What is your understanding of what ‘zero defects’ means as an improvement goal
2.  Does a program like this motivate or de-motivate people in your opinion
3.  Do you think it is a good or poor idea to have a program like this and why
This should be a minimum two page essay with a separate cover sheet in APA format.

helpful links

Zero Defects: what does it mean

Zero Defects Program—video-story.html

A short Wikilink discussion of Zero Defects

you can add more sources if needed

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