3. Understand the reasons why people form groups 4. Explain the five stages of group formation 5. Describe the major characteristics of groups 6. Discuss relevant criteria for group effectiveness 7. Differentiate between the different types of teams CHAPTER 11 1. Explain the contemporary perspective on conflict 2. Describe the causes of intergroup conflict. 3. Identify several consequences of dysfunctional intergroup conflict 4. Compare approaches for managing conflict through resolution 5. Summarize how organizations stimulate constructive intergroup conflict 6. Understand the differences between win-win and win-lose negotiation 7. Give examples of different types of negotiation tactics 8. Explain how negotiation effectiveness can be increased CHAPTER 12 1. Explain the contemporary perspective on conflict 2. Describe the causes of intergroup conflict. 3. Identify several consequences of dysfunctional intergroup conflict 4. Compare approaches for managing conflict through resolution 5. Summarize how organizations stimulate constructive intergroup conflict 6. Understand the differences between win-win and win-lose negotiation 7. Give examples of different types of negotiation tactics 8. Explain how negotiation effectiveness can be increased
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