Chapter 7 presents several mechanisms used to capture and collect employee voice and dissent. These vary in how they operate and what they are able to accomplish.
There are several features of voice mechanisms that make them more or less viable and effective. Essentially, the viability and efficacy of a voice mechanism relies upon the intersection of four qualities (see Figure 7.4):
• confidentiality
• safety
• authenticity
• consistency
Select one of the videos from the supplemental materials for this unit to assess the efficacy and viability of the open door policies portrayed.
Thus, you analysis should draw a conclusion about the overall efficacy and viability of the open door policy based upon an assessment of the degree to which it:
• remained confidential
• afforded employee safety
• appeared authentic or trustworthy
• and was administered consistently
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