Process Design Matrix

Complete the Matrix and Write an Executive Summary
1. Select one service-based job. (Example: Customer Service Representative)

2. Select one manufacturing-based job. (Example: Assembly Line Worker)

3. Complete the Process Design Matrix by choosing three to five line items. Select concepts from the week 1 readings that best define the relationships between the Service and the Product.
Process Design Aspect Service Product (Manufacturing)
Scheduling Based on customer demands Based on production needs
5. Write an Exective Summery of no more than 700-words documenting your analysis.
6. Submit the Process Design Matrix and the Executive Summary through the Assignments tab.

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