Complete the Matrix and Write an Executive Summary
1. Select one service-based job. (Example: Customer Service Representative)
2. Select one manufacturing-based job. (Example: Assembly Line Worker)
3. Complete the Process Design Matrix by choosing three to five line items. Select concepts from the week 1 readings that best define the relationships between the Service and the Product.
Example:
Process Design Aspect Service Product (Manufacturing)
Scheduling Based on customer demands Based on production needs
5. Write an Exective Summery of no more than 700-words documenting your analysis.
6. Submit the Process Design Matrix and the Executive Summary through the Assignments tab.
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