Motivation, Stress, and Communication

 

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Motivation, Stress, and Communication

In any organization, human capital is important for smooth operations. In an organization setting, communication, stress and motivation are factors that the management needs to address since performance is based on these. Employees must be motivated to work hard; they should not work under stress and communication should be enhanced to promote close interactions and learning of new skills and knowledge. The discusion systematically looks at a description of a job and ways that goal setting can be used to foster performance. It also analyses the stressful situations and the best approaches of handling nonverbal and cultural barriers to communication in an organization setting.

The company identified in research is the PriceWaterCoopers and the job description is for the position of assistant administrator. The job entails duties such as providing of support both internal and external meetings. It involves organizing of meetings and taking notes and minutes and ensuring that follow-ups are done. It also entail writing and formatting of proposals, preparing presentations and carrying out of background research on various issues as directed by the senior administrator. The job further requires ensuring maximum staff utilization at the client service department and in assisting staffs in planning.  It also requires proper record and file system maintenance for every business units. The job also encompasses duties in relation to handling of income correspondence, inquiries and reports from different business units. Organization of conference, and events and liaising with staffs, client, suppliers and other stakeholders on various services makes part of the job. It also entails acquisition of permits and visas for the various teams, accommodation arrangements, and facilitation of transfer arrangements of the staffs from one location to another. Moreover, the job requires an individual that is able to liaise and engage with teams and create lists of client portfolios and ensure continuous updates on the sales.

Upon feeling the position it is apparent that I would require to set goals in order to achieve my targets and those of the organization. Goal setting affects the performance of employees and the organization. It is important that these goals are specific, measurable, attainable, and relevant and have a time frame (Austin community college, 2007, p. 4). Even though, the process of goal setting is tedious and complex, working without a plan is not worthwhile and may deter achievement of objectives and obstruct good performance. Goal setting is basically a process that entails developing, negating and establishing set targets that challenges the goal setter.  Consequently, goals function as motivators since they allow an individual to compare the current performance with the expected or required goals to achieve. So an individual is under an obligation to work hard in order to meet the set goals hence triggering the level of performance.

As the assistant administrator, goal setting will motivate me in my duties as they will guide and direct my behavior. The job requires a lot of discipline and a clear focus in order to meet the objectives of the organization. By setting goals on what I really want to achieve, I will be able to behave according to the required standards hence allowing me expedite my services well and accomplish both my goals and that of the organization.

These goals will also provide challenges that I should expect in my new assignment.  In an organization, setting, there are a number of challenges that requires careful handling.  Example of these challenges includes a lot of work than expected, difficult clients among others. Having this prior knowledge will enable me handle the challenges amicably as they come hence, will not hinder me from achieving my objectives. Additionally, these challenges will always remind me about my goals and I will be obliged or rather motivated to put in effort to perform to my set level and the level that the organization requires me to.

Goals setting will also allow me to tailor my duties to the requirement of the organization as they help in reflecting what both the management and employees find important (Wilson, &Dobson, 2008, p. 128). Because of the clarity and the precision of the kind of achievement I wish to achieve, I will always be encouraged and motivated to work and accomplish the duties. This will enable me to increase my level of performance. In summary, these goals will provide me a landmark or a plan on which I will focus on enabling me achieve my objectives. In addition, by setting goals, I will be able to organize my time and utilize it appropriately, hence suffering from less stress and anxiety. I will be able to concentrate better and be satisfied with my job enabling me improve in my performance.

Stress in work place is rampant in many organizations. Employees complain of stress and even others develop complications in their health because of the stress they undergoes at their work place. Management of stress is important in an organization, to avoid such complications and in fostering improved performance.  I am also sometimes stressed during my work.  Managing this stresses is not an easy task but eventually I will make it through.  In my new work, even though it involves a lot of stress as deadlines need to be kept, I will manage such stresses in different ways. First, I will identify the sources from which the stress is emanating from. For instance, if the stress is as a result of bulky work, I will examine how I manage my time and be able to adjust my habits. This will allow me to have a clear understanding of the fact that I am faced with a problem and it needs to be solved. I will also take responsibilities on my own to ensure that I improve my emotional and physical well being through continued exercises. Third, I will ensure that I learn better communication skills to be able to socialize and work together with my colleagues (Treven, Treven, & Zizek, 2011, p. 46). Good employee relationships will help me in communicating or sharing with my colleagues about issues relating to my work and from these interactions, I will be helped and motivated on how to overcome the stress. For instance, on time  management and deadlines, I will be able to a create a balanced schedule  on daily basis , I will avoid over-committing myself  and be able to plan regular breaks  which will allow me take a walk and relieve tensions of work.

On managing tasks, I will prioritize my task by making a list of things that I want to handle. I will also break projects into smaller steps to allow me time to handle every step bit-by- bit and may also delegate some responsibilities to my subordinate staffs in the circumstances that I am committed.

I will also create time to relax and have peace of mind. Working throughout may become boring and stressful especially when you do not have time to relax and meet with your friends. I will use my leave to have good time with my friends and to refresh my mind.

In an organization, nonverbal and cultural communication barriers form part of them. Understanding these challenges is key to promoting good working environment and in promoting communication, and increased performance (Pranee, 2010, p. 3).  In my position, I will also contribute and participate in ensuring good functioning of the company. Hence, I have a role to play in managing nonverbal and cultural communication barriers. In organization setting it is equally important to understand non verbal communication to be able to relate well with the other employees. Some of the non verbal cues include gestures such as hand and facial, pauses summaries, visual statements such as pictures, graphs, tables and slides among many others. The organization is made up of people with different capabilities. For instance, there are blind workers, lame and even deaf workers who need to be communicated to through sign language and gestures.  Understanding nonverbal cues is also important in reading the moods of fellow workers and clients and thus helping one to understand how to approach the person and avoiding any confrontation or conflict.  On the other hand, cultural factors hinder effective communication in an organization. People come from different cultures and when they meet at work place there is need for them to behave in a manner that is acceptable to all the people. However, factors such as perceptions, stereotypes are barriers in communication among people from different cultures. As an employee I will assist in enhancing good communication practices in the organization by helping my fellow colleagues, to appreciate every other workers cultural belief. The rules and regulations of the organization should be made in a way that they appreciate every person’s culture. The culture of the organization should not be biased or based on one specific culture but it should cut across all the cultures. For instance, the language that should be spoken by the workers should be understood by all the workers to avoid a feeling of seclusion as it deters some employees to feel at home during their work.

Another measure that I will do to ensure that there is no nonverbal and cultural communication barriers in the organization is have meetings and forums that will allow the workers to mingle with one another and share their experiences and cultures. This will enable the workers learn to appreciate other people cultures such as languages and way of behavior hence assist in closing the communication barriers. Moreover, I would advise the management to form teams that are composed of people from different cultural backgrounds to ease relationships and communication among them. Other important forums in which these communication barriers can be managed is through support or encouragement of free flow of communication among colleagues.

It is apparent that communication and motivation of workers is key to improved performance. Organizations that provide good working environment and open their lines of communication between their workers and management help in creating cultural harmony, hence breaking barriers in communication related to culture and non verbal cues. Without communication, organization cannot be able to achieve their targets since employees are the most important assets in achievement of organization objectives. Another important thing individuals employees need to do is set goals and work hard to achieve them. The goals should be specific, measurable, attainable, and relevant and have a time frame. This goals will motivate them and enable them meet their objectives at the same time avoiding any stress.  Stress is rampant in many employees and through proper planning and organization, stress can be managed. Hence, it is important that employees set goals, be motivated and work under stress free conditions, embrace each other cultures and communicate to promote cohesion and improve performance and success in the entire organization.

 

References

Austin Community College, (2007). Performance excellence program: Goal setting guideline.       Retrieved from:  http://www.austincc.edu/hr/eval/forms/pepgoalsetting.pdf

Pranee, C. (2010). Intercultural communication challenges and multinational organization communication. International Journal of Organizational Innovation, 3 (2):6-20,

Thriven, U., Treven, S., & Zizek, S. (2011). Effective approaches to managing stress of     employees. Review of Management Innovation & Creativity, 41(10): 46-57.

Wilson, S., & Dobson, M. (2008). Goal Setting: How to Create an Action Plan and Achieve         Your Goals. In: WorkSmart. 2nd ed. AMACOM Books. 2008. eBook. 128p

 

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