You have spent a lot of time in this course learning about the Balanced Scorecard approach. The benefit of the approach is that it requires an organization to look at, and measure its performance from multiple perspectives. You have had an opportunity to consider organizational performance from several different perspectives and tie performance to strategy. You have also had an opportunity to consider organizational dynamics in relation to implementation of a large scale project like adoption of the balanced scorecard approach.
In this module you will have an opportunity to take what you have learned and to apply it as an organizational consultant.
For this case assignment you will play the role of a consultant in presenting a case to a medium to large technology firm. A representative from the company, Sonic Technologies has contacted you and asked for you to meet with a group of company executives and to discuss how the BCS approach works in technology organizations.
Of course, it is well known that consultants are not all-knowing and that it is not uncommon to do a considerable amount of research before presenting a case to a given client. Fortunately, you came across the following document while preparing for the assignment:
Your task is to prepare an overview document that you will provide the individuals who participate in your meeting. This document should not exceed 5 pages, but should summarize the key points of the balanced scorecard process based on what you have learned this session and you need to apply what you have learned to technology organizations.
Rohm, H., Malinoski, M., Strategy based balanced scorecards for technology. Balanced Scorecard Institute. Retrieved from:
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