INTAKE INTERVIEW ANALYSIS
6th, February 2013
Utopia Home Care provides home care services to clients, who could be individuals, couples, or families. This agency serves those clients in Twin cities metro area and the surrounding areas. Their services are tailored to suit personal needs, as these are provided depending on the demands of clients. Utopia Home Care believes in developing long-lasting relationships with clients, apart from service provision. The employees in this home care agency include nurses, homemakers, social workers, housekeepers, among other care workers to provide care services to clients. Additionally, Utopia Home Care has extended-range resources because of its multiple locations. This has three metropolitan offices in New York, which serve Brooklyn. There are 24 offices in six different states, including North and South Carolina, Florida, Connecticut, and Pennsylvania. Therefore, this is appropriate for some clients to whom multiple locations suit their needs (Home Care Utopia, 2012).
An intake or admission interview is advantageous to this home care facility in different ways. First, it helps in determining circumstances surrounding the potential client, before they are admitted to the home care facility. This is also advantageous as it helps to determine whether the needs of the client can be met by the home care facility or not. In case the client qualifies for the home care services, they are admitted. On the other hand, if they do not qualify for the services, they will be referred to an appropriate health care agency, which fits their needs (Hersen, 2011).
A counselling or clinical interview in this home care facility can be conducted in different situations. First, this can be used to evaluate potential employees, in order to reveal their personality or their current circumstances. This also aims at gathering information about the potential employee’s past, including their strengths and weaknesses. This kind of interview is also conducted for clients, in order to gather information about their personality, and other issues relating to their medical past. This interview method can be a good choice for this home care agency, as the staff will use the information revealed about the client in the interview, during their provision of home care services. For instance, if the client has a medical condition, nurses will be able to handle that, or if they have a personality disorder, the staff will know how to handle the client. Therefore, the information provided by clients during the interview helps in provision of better home care services, which suit the client’s condition. Interviewing potential employees helps to choose the ones that are most fit to work in the home care facility. Since this type of interview reveals the personality of the interviewee, individuals with caring and compassionate personality will be selected, as these can work best in a home care agency (Hersen, 2011).
Different ethical issues might arise in course of the interview. These are issues related to privacy and confidentiality, and informed consent. An interviewer might probe too much into the private life of an interviewee. The interviewer can avoid this by sticking only to the relevant part of the interview. During report writing, an interviewer might use direct quotes, and this jeopardises the confidentiality of the interviewee. Therefore, an interviewer must write reports in ways that will maintain confidentiality. For informed consent, an interviewer should let the interviewee know the rules of privacy and confidentiality in the interview process. For clients, the interviewer must explain processes of home care services offered by the centre, in order for them to make independent choices, depending on their preferences. With regard to confidentiality, a psychologist may be forced to report to a third in case a client is in danger. This calls for a disclosure of some of the client’s confidential information provided during the interview. This creates an ethical dilemma. However, a psychologist in this situation might consult the APA code of conduct, or seek advice from the authorities, on what can be done to avoid violating the set standards (Sommers-Flanagan, J. & Sommers-Flanagan, 2012).
Home Care Utopia. (2012). Retrieved 7 February 2013 http://homecareutopia.com/
Hersen, M. (2011). Clinician’s Handbook of Adult Behavioral Assessment. New Jersey: Gulf
Sommers-Flanagan, J. & Sommers-Flanagan, R. (2012). Clinical Interviewing: 2012-2013
Update, 4th Edition: 2012-2013 Update. New York: John Wiley & Sons.
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