Discuss the importance of technology in CRM. Next (from your own experiences) list 3 examples of how technology has been helpful in the process of customer service. Finally, do you think technology is an important element in building customer loyalty?

Discuss the importance of technology in CRM. Next (from your own experiences) list 3 examples of how technology has been helpful in the process of customer service.
Finally, do you think technology is an important element in building customer loyalty?

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