(HEALTHCARE PRACTICE) Be sure to provide specific examples in your speech and please make sure to cite your sources. Required Reading: Ostrom, A. L., Parasuraman, A., Bowen, D. E., Patrcio, L. & Voss, C. A. (2015). Service Research: Priorities in a Rapidly Changing Context. Journal of Service Research, 18(2), 127-159. Retrieved from Sage Premier Collection in the Touro library. Paradigms in service research (2013). Paradigms in service research . Retrieved from https://www.youtube.com/watch?v=QhVqVppxPlg (8:55) OPTIONAL: Gebauer, H., & Reynoso, J. (2013). An agenda for service research at the base of the pyramid. Journal of Service Management, 24(5), 482-502. Retrieved from ProQuest Database from the Touro Library.
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