costa concordia disaster

This paper is about costa concordia disaster 2012, Italy. And how that crisis was managed . My part is to answer the following questions about the disaster;
5.2. Individual
5.2.1. Cognitive Biases and Limits?
5.2.2. Misleading/Correct Intuitions?
5.2.3. Psychological Defense Mechanisms?
5.2.4. Mistaken Assumptions/Beliefs?
5.2.5. Ethical Values/Mistakes?
5.2.6. Abnormal Behavior (Unfulfilled responsibilities, criminal acts such as tampering, etc.)?

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