write a short (4-5) page summary of your thoughts on the questions and any other important issues raised by the case 1. What seemed to be Harrahs culture when Gary Loveman was hired as Chief Operating Officer?

Did it match Harrahs evolving strategy of targeting frequent low-rollers (frequent low-rollers are people that gamble often but usually play slot machines and do not game a high total dollar amount per visit)? 2. What HR tools did Lovemans top team use to try to change Harrahs to have a more customer-focused culture?

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