What are the three most important customer requirements (not including cost) and the three most relevant technical requirements?

How do those requirements impact service design for Bank Al Jazira? Embed course material concepts, principles, and theories, which require supporting citations along with at least one scholarly, peer-reviewed reference in supporting your answer unless the discussion calls for more. Reference: Stevenson, William J. Operations management / William J. Stevenson.11th ed.Chapter Four (p 154) Figure 4.4 Farahani, R. Z., Rezapour, S., Drezner, T., Esfahani, A. M., & Amriri-aref, M. (2015). Locating and capacity planning for retailers of a new supply chain to compete on the plane. The Journal of the Operational Research Society, 66(7), 1182-1205. Silvestro, R., & Listrato, P. (2015). Exploring the mid office concept as an enabler of mass customization in services. International Journal of Operations & Production Management, 35(6), 866-894.

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