Building a Better Dialogue Building a better conflict dialogue involves becoming more familiar with the content issues, being aware of the characteristics of both parties to the conflict and understanding the processes that will move the conflict along. This course has focused on the intangibles and communication strategies for enhancing positive conflict. These are the places where you gain more confidence and the ability to act intentionally and proactively in conflict situations. You have learned about your preferred conflict style. What are your second and third most often used styles, your back-up styles? These are the styles most easily used when you determine that your primary style is not the most appropriate for a given situation. Although you may not have yet put any of this into practice in real time, it often helps to have options and tools that prepare you to enter into a situation. Lets take a look at how this information has affected your confidence and willingness to engage in conflict. The conflict management tools that have been explored address self-management, management of the relationship with others, and management of the climate for conflict. Consider how your approach to each of these has shifted? To prepare for this Discussion, pay particular attention to the following Learning Resources: Review this weeks Learning Resources, especially: Positive Juice. (2010, February 27). No. Don’t hurry up. Think it over and take your sweet time [Blog post]. Retrieved from https://positivejuice.wordpress.com/2010/02/27/no-dont-hurry-up-think-it-over-and-take-your-sweet-time/ Yu, L., & Zellmer-Bruhn, M. (2018). Introducing team mindfulness and considering its safeguard role against conflict transformation and social undermining. Academy of Management Journal, 61(1), 324347. TED. (Producer). (2012, June). Margaret Heffernan: Dare to disagree [Video file]. Retrieved from https://www.ted.com/talks/margaret_heffernan_dare_to_disagree Post a cohesive response based on your analysis of the Learning Resources and your professional experience. Be sure to discuss the following: Share your preferred style of engaging in conflict, and two other styles that you could most easily employ when it is necessary to style flex. How easy or difficult do you expect this transition to be? Why? What you have learned about building a trusting relationship and managing face that will help you be stronger in these two areas of relationship management. What experience do you have with these? Which conflict climate management strategies will help to mitigate them and contribute to creating a supportive environment? Think back to how you felt about and experienced conflict at the beginning of this course. Overall, how much more comfortable and prepared are you to enter into conflict armed with the knowledge and skills learned so far? What opportunities have you taken to put into practice what you have learned about leading or managing conflict?
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