Conduct a process observation in which you have access to observe a group behavior (i.e, grocery store, restaurant, retail stores) It’s probably easier to observe something while you’re out in public like at a restaurant so I can better discuss it in class if asked.

A process observation is conducted best when the people being observed are not aware that you are doing so. A process observation determines such things as: who speaks and when; what other actions occur; what issues exist; etc.

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