Explain why interpersonal skills are important in healthcare management.The profession of healthcare management is challenging yet rewarding, and it requires that persons in managerial positions at all levels of the organization possess sound conceptual, technical, and interpersonal skills in order to carry out the required managerial functions.

This is a post by one of my classmates i need a response for an online discussion.Describe the functions carried out by healthcare managers, and give an example of a task in each function. Managers implement six management functions as they carry out the process of management (Longest et al., 2000):Planning: This function requires the manager to set a direction and determine what needs to be accomplished. It means setting priorities and determining performance targets.Organizing: This management function refers to the overall design of the organiza- tion or the specific division, unit, or service for which the manager is responsible. Furthermore, it means designating reporting relationships and intentional patterns of interaction. Determining positions, teamwork assignments, and distribution of authority and responsibility are critical components of this function.Staffing: This function refers to acquiring and retaining human resources. It also refers to developing and maintaining the workforce through various strategies and tactics.Controlling: This function refers to monitoring staff activities and performance and taking the appropriate actions for corrective action to increase performance.Directing: The focus in this function is on initiating action in the organization through effective leadership and motivation of, and communication with, subordinates.Decision making: This function is critical to all of the aforementioned management functions and means making effective decisions based on consideration of benefits and the drawbacks of alternatives.In order to effectively carry out these functions, the manager needs to possess several key competencies. Katz (1974) identified several key competencies of the effective manager, including conceptual, technical, and interpersonal skills. The term competency refers to a state in which an individual has the requisite or adequate ability or qualities to perform certain functions (Ross, Wenzel, & Mitlyng, 2002). These are defined as follows:Conceptual skills are those skills that involve the ability to critically analyze and solve complex problems. Examples: a manager conducts an analysis of the best way to provide a service or determines a strategy to reduce patient complaints regarding food service.Technical skills are those skills that reflect expertise or ability to perform a specific work task. Examples: a manager develops and implements a new incentive compen- sation program for staff or designs and implements modifications to a computer- based staffing model.Interpersonal skills are those skills that enable a manager to communicate with and work well with other individuals, regardless of whether they are peers, supervisors, or subordinates. Examples: a manager counsels an employee whose performance is below expectation or communicates to subordinates the desired performance level for a service for the next fiscal year.Interpersonal skills are required from figures in a leadership role in order to develop a proper team-oriented environment. Interpersonal skills including verbal communication, non-verbal communication, and listening skills have a direct correlation to employees job satisfaction and productivity. Regardless of leadership roles, it is also the responsibility of the employees to execute interpersonal skills to increase efficiency. Interpersonal skills are those skills that enable a manager to communicate with and work well with other individuals, regardless of whether they are peers, supervisors, or subordinates. Examples: a manager counsels an employee whose performance is below expectation or communicates to subordinates the desired performance level for a service for the next fiscal year.Why is the healthcare managers role in ensuring high performance so critical? Explain.The role of manager is critical to ensuring a high level of organizational performance, and managers are also instrumental in talent recruitment and retention, succession planning, and shaping health policy. A healthcare managers role is to ensure that the unit, service, division, or organization that he or she leads achieves high performance. A strong manager is able to provide the appropriate amount of support for employees, provide strong principles, and provide consistency. To utilize all of the health skills of a leader ensure an acceptable level of performance that is looked for in stakeholders and consumer advocacy groups. What is the difference between leadership and management?Definition: Leadership is setting a new direction or vision for a group that they follow, ie: a leader is the spearhead for that new direction. Management controls or directs people/resources in a group according to principles or values that have been established.Is a good manager automatically a good leader?The main difference between leaders and managers is that leaders have people follow them while managers have people who work for them. A successful business owner needs to be both a strong leader and manager to get their team on board to follow them towards their vision of success. Leadership is about getting people to understand and believe in your vision and to work with you to achieve your goals while managing is more about administering and making sure the day-to-day things are happening as they should. Leaders usually take a focus that is more external, whereas the focus of managers is more internal. Even though they need to be sure their health care facility is operating properly, leaders tend to spend the majority of their time communicating and aligning with outside groups that can benefit their organizations (partners, community, vendors) or influence them (government, public agencies, media). Healthcare management is the profession that provides leadership and direction to organizations that deliver personal health services, and to divisions, departments, units, or services within those organizations.Are leaders born, or are they trained? How has the history of leadership in the United States evolved to reflect this question?People inherit certain qualities and traits that make them better suited to leadership. However, leaders are not born they are groomed. Great leader have great characteristics. There are certain inborn characteristics that predispose people to be and become leaders. Leaders are never afraid to ask questions they are open communicators. Even though some leadership characteristics are born, most leadership skills are developed. Great leaders are risk takers and bold. Leader are different than managers. In most case we abide by managers simply because we must do it. Leaders show or coach us in the right steps to follow their lead. There is a significant difference between learning a skill and mastering one, in the same way that others are born with amazing musical gifts or athletic talents. They will excel naturally in these areas but others would be like a fish out of water and may struggle to get to the same point. Born (natural) Leaders are different to made (artificial leaders). All remarkable leaders have great history behind them. They were leaders from the onset of their journey.What are the leadership domains and competencies? Can you be a good leader and not have all the competencies listed in this model?There are technical and behavioral leadership competencies. The leadership domains are functional and technical, self-development and self- understanding, interpersonal and organizational. Compentencies – knowledge of business acumen – strategic vision decision making and decision quality – managerial ethics and values – problem solvingSelf development and Self Understanding. Compentencies – Self awareness and Self Confidence – Self regulation and personal responsibility – Honesty and Integrity Interpersonal. Compentencies – Communication – Motivating – Empowering of subordinates – Management of group processOrganizational. Competencies – Organizational design – Team building – priority setting – political savvy You can certainly be a good leader and not have all of the competencies listed, however the more competencies you have, the more successful you will be as a leade

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