Preserve relationships Recognize and manage the sources of conflict Recognize and respond to conflicts Resolve conflicts with difficult people Develop communication skills to resolve conflicts * create a scenario with a conflict situation, it can be with a angry customer, with an employee, or co worker. follow the proper steps to a good resolution or to a win win resolution. References are not required for this reflection. APA format is required for page set up for essay Review chapters 1-3 in Marquis, B. L., & Huston, C. J. (2017). Leadership roles and management functions in nursing: Theory and application. Philadelphia, PA: Wolters Kluwer. Deschamps, C., Rinfret, N., Lagac, M. C., & Priv, C. (2016). Transformational leadership and change: How leaders influence their followers’ motivation through organizational justice. Journal Of Healthcare Management, 61(3), 194-212. Jefferson, T., Klass, D., Lord, L., Nowak, M., & Thomas, G. (2014). Context and the leadership experiences and perceptions of professionals. Journal of Health Organization and Management, 28(6), 811-829. [Found in ProQuest Central, linked on the library gateway page, A-Z list of collections]
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