Consumer, Customer, and Patient Satisfaction Consumer, client, customer, and patient all refer to the people who are served by health care organizations. As stakeholders, this group of people helps drive and mold health care organizations. Perhaps one of the largest driving forces for health care organizational success is satisfaction. Health care organizations survey and measure patient satisfaction through formal and informal routes. For your initial post to this discussion, address the following: A. Which term should be used to name this stakeholder group? Traditionally, physicians and other health care clinicians and professionals have referred to those to whom they provide services as patients. B. Are patients consumers? Are they customers? C. In the current and future health care market, what would be the most appropriate term? Why? Your initial post should be approximately 250400 words long, with appropriate source citation for outside references used. Include at least one APA-formatted citation (in-text plus full reference). The citation may be from course textbooks, assigned readings, or an outside source. Your initial post must be a minimum of 250 words in length.
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